Frequently asked questions

Is my personal and financial information secure on the Roi?

Security is a top priority for our team.

All your accounts are connected securely. We do not store any usernames, passwords, or authentication content of any kind on the platform. We've partnered with platforms like Plaid to connect to your brokerage securely. Plaid is what's also used by Venmo, Chime, and many more financial apps as well. Read more here.

We are also non-custodial so we never hold any of your assets or funds (even your crypto wallets)— they always remain in the possession of your institution.
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We employ a number of security measures to help keep your data safe, including 256-bit encryption to protect it at rest and Transport Layer Security (TLS) to protect it in transit. In other words, your data is encrypted while it is being stored and while interacting with our servers.

Read more about how we handle security and privacy here.

Are there any hidden fees or charges for using the app?

Roi is entirely free to use for everyone and we charge no additional fees anywhere.

We also charge no additional fees on all brokerage trades. Roi gets a small percentage of the gas fees you pay when executing transactions with your crypto wallet but that is covered by the network and never by you.

How does Roi make money?

Since we're venture backed by amazing investors like Kevin Durant, etc. we can afford to launch this product for free for everyone to use today. We don't sell your data or any of your information to 3rd parties ever.

As of today, we primarily make money through crypto transactions where we get a small percentage of the gas fee that doesn't impact your end price.

In the future, we may consider alternative ways to make money like premium features, subscription fees, and more. Our goal will always be to give you the best experience and to keep your data local, anonymous, and safe.

What types of assets and investments can I manage with this app?

We support a wide range of assets and investment types. From stocks, company equity, liabilities and bonds— to crypto, sneakers and watches— so your net worth is as accurate as possible. For a more complete list, see more details here.

Which brokerages, banks, and wallets can I connect to the app?

We support integrations with most brokerages, banks, and wallets.

Brokerages / banks: We support 1000+ brokerages / banks including major ones like Robinhood, Fidelity, Charles Schwab, E* Trade, and many more.

‍Exchanges: We support major exchanges like Coinbase, Binance, Kraken, and more.

Crypto: We support all Ethereum & Solana wallets today. You can directly connect with most Ethereum wallets using WalletConnect as well.

See more details here.

How does trading with my existing accounts work?

On Roi, we work with your connected institution or blockchain to power transactions natively. We can't move money out of your account or place trades that you didn't approve.

For brokerages and exchanges like Robinhood, Coinbase, etc. we forward your trade order to the institution directly and instruct them to execute it on your account. All trades utilize your existing cash in that account (buying power) for buys and sells.

For crypto transactions like swaps, we forward your orders to 0x which is a swap aggregator. It handles the transaction while also giving you the best swap prices across multiple platforms like Uniswap, Sushiswap, and more.

One of my accounts isn’t supported. Do you have plans to add support for it?

Likely, yes! 

We're constantly working on adding support for more assets and accounts on Roi. If you don't see your account, contact us through the in app support or email us directly and we'll add it to our roadmap.

Can I access the platform on both desktop and mobile devices?

As of today you can only access Roi on iOS. We have plans to roll out an Android and desktop version towards the end of the year.

Are there any hidden fees for using the app?

In short, no. We don’t add any transaction fees, management fees or anything of the like for using the basic features of the app. In order to use premium features, there is a small flat-rate monthly subscription fee.